Collect Proof of Completion in the Driver App

This article explains how to add a note, a signature or photos as proof of completion when you complete a stop in the Driver App.

What proof of completion is

A proof of completion is a record you add to a stop to confirm that you delivered the goods or provided the service. It protects you, the business you work for and the recipient if there is a question about the stop later.

There are three types of proof:

• Note: a short text, for example where you left a parcel.
• Signature: the recipient signs on your screen.
• Photos: one or more photos, for example of the parcel at the door.

When the app asks for proof

After you slide Slide to complete stop, the app opens the Proof of stop completion screen. It shows only the proof types set up for the stop, so you might see one, two or all three.

Whether you're asked for proof depends on the stop, so a pickup and a drop-off on the same tour can be handled differently.

Optional and required proofs

Each proof type on the screen is either optional or required. Required ones are marked with *.

• Nothing marked: all proofs are optional. Add what fits the situation, or nothing.
• Some marked: add what's required. Depending on the setup, that's either one of the marked types or all of them.

You can only complete the stop once the required proofs are added.

Add proof

Add a note

1. Tap Tap to add a note.
2. Type the note.
3. Tap Save.

To remove the note, delete the text and tap Save.

Add a signature

1. Tap + in the Add signature section.
2. If the recipient's name isn't filled in, or someone else takes the order, enter their name in the Consignee name field.
3. Hand your phone to the recipient and ask them to sign on the screen with their finger.
4. Tap Save.

To remove the signature, tap the eraser in the top right corner.

Add photos

1. Tap + in the Add photos section.
2. Choose Camera to take a new photo, or Photo library to pick one you already took.
3. Repeat to add more photos.

To remove a photo, tap the x on it.

INFO

The business you work for can turn off the photo library. Tapping + then opens the camera straight away.