Analytics Split View

This article explains how to navigate the Analytics page in split view and the available metrics.

Introduction

The analytics split view provides a real-time view into the ongoing operations, helping you to quickly understand how your operations are performing and spot issues early. It gives you a clear basis for decisions, especially around the supply and backlog situation in all service areas.

Navigating the page

How to open the split view

1. Open the Analytics page

2. Click on Switch to Split view

Filter by Service area

All Metrics are calculated and presented by Service area (the rows), and you can additionally filter by them. The first row of the table shows the total of all selected service areas.

You can also click on the search icon to search for a service area.

Sort columns (metrics)

By default, all metrics/columns are unsorted. Click the sorting icon next to any column name to sort the metrics from largest to smallest or smallest to largest. You can also sort the Service area column alphabetically (A→Z or Z→A).

Edit columns

You can also edit the columns to hide or show metrics and adjust their order.

In the Outgoing tours column (titled either ‘Tours in 20 min’, ‘Tours in 1 hour’, or ‘Outgoing tours today`) you can click the gear icon to apply one of the timeframe filters.

Available metrics

The Split view page only shows data for today, based on all customers and the metrics are calculated by service area.

Metric	Definition
Online drivers	Drivers currently online (available and busy)
Available drivers	Drivers currently available
Outgoing Tours, filtered by:	Tours in status ‘On hold’
→ Tours in 20min	All ‘On hold’ tours within the next 20 minutes
→ Tours in 1 hour	All ‘On hold’ tours within the next hour
→ Outgoing Tours today	All ‘On hold’ tours for today
Pickable tours	All tours in status ‘Pickable’ (tours that could be picked by a driver anytime)
En Route tours	All tours in status ‘En Route’ (tours that drivers are actively working on, meaning they started the tour and are headed to the next stop)
Riding %	How busy the fleet is (Busy drivers vs Online drivers)
Backlog ratio	Pickable tours vs. En route tours (indicator of how well your workforce is able to cope with the incoming workload)
Available vs. Busy drivers	Visual indication of how utilized your workforce is at the moment
Pickable tours vs. Available drivers	Visual indication of how the work in the backlog compares to available drivers
Total bookings	All bookings in all status
Completed bookings	Bookings that are in the final state “done”
Cancelled bookings	Bookings that are in the final state “cancelled”, (could not be completed)